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Important information for you during your visit with us:
Face coverings must be worn in our indoor arcades.
We are asking any of our guests who show any signs of COVID-19 to refrain from visiting our pier.
We may ask some guests to participate in non-invasive temperature checks before entering our pier. Any guests displaying a high temperature associated with COVID-19 will not be able to enter our pier.
Prepaid online bookings will have priority access to the pier on arrival. Book in advance to avoid any queues.
We have significantly reduced our capacity for our pier to allow for better social distancing. In the event you need to leave our pier, you will only be re-admitted on production of your tickets or you may have to rejoin the queue.
Only groups of up to six people can visit by law.
We are asking all guests to follow all social distancing measures whist on our pier. Please stay a safe distance from anyone outside your party.
Clear floor markings or signage has been installed on each ride and attraction. Please follow all instructions given to you by our staff.
In order to minimise contact between parties, our rides may run at reduced capacity. Only same parties will be able to share ride vehicles. Single riders accepted. Height and passenger restrictions still apply.
We have introduced enhanced cleaning measures throughout the day to sanitise high-frequency touch points. Rides will close on rotation for a deep clean.
Hand washing and sanitizing:
Hand sanitizing stations are located on the entrance of each ride, we ask you to use these before boarding any of our rides. Public toilets are located opposite the arcade. These are operated by Portsmouth City Council.
Follow our staffs instructions:
Please be polite and follow all directions from our staff and have patience as we work through these new operational procedures.
Covid-19 refund guarantee:
If you book online and our amusement park has to close due to Covid-19, you will automatically receive a refund.
School and Group visits:
Please email us at firstname.lastname@example.org for our most recent covid-19 risk assessment.
We hope you enjoy your visit with us and we look forward to welcoming you back soon!
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